Director, Clinical Operations (Remote)

May 17

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Delson Talent Consulting

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Partnering with organizations to help achieve recruitment and headcount goals. info@delsontalent.com

Biotech • Scientific • Clinical • Operations • Supply Chain

2 - 10

Description

• Optimize clinical provider staffing forecasting and processes, including managing W2 and 1099 workforces and developing an onboarding guide • Oversee core operational processes such as clinical capacity planning, licensing, credentialing, billing, and clinical operational KPIs • Manage the credentialing and FFS billing team members and vendors • Collaborate with the Clinical team to develop frameworks for clinical success and quality management, including clinician scorecards and key operational metrics • Lead the recommendation, development, planning, and implementation of clinical tools and support the Product team in enhancing clinical efficiency and quality • Implement and manage a fluid system for eligibility checks and patient communications regarding insurance coverage • Develop, manage, and communicate a systematic understanding of insurance coverage and benefit design by plan/market • Establish and maintain processes for communication and resolution with health plans regarding referrals, authorizations, eligibility, claims, etc • Create a process to collect patient financial responsibilities • Identify new ways to optimize revenue growth • Lead strategic cross-functional planning sessions for clinical care

Requirements

• 6-8 years of extensive operational experience, including creating, scaling, and running process improvements within a high-growth, fast-paced, high-performing telehealth business • Expertise in operational building and management of end-to-end execution projects/programs across multiple cross-functional partners • Proven experience leading and managing teams, both in cross-functional stakeholder leadership and direct people management • Strong executive communication skills with the ability to communicate effectively to a variety of audiences in small and large group settings • Ability to set and maintain high standards of performance, hold people accountable for achieving deliverable metrics, encourage team participation, and motivate others through a shared vision • Advanced data-analysis skills with the ability to communicate technical information to non-technical audiences • Experience working autonomously in an asynchronous, fast-paced remote environment with minimal supervision • Experience in provider-sensitive roles that require time-sensitive, thoughtful responses • Highly organized with strong attention to detail • Ability to exercise strong initiative, sound judgment, discretion, and decision-making skills • Effective at navigating ambiguity and leading through change, excited by a start-up environment, and bringing order to the amorphous • Proficient in Excel, Google Workspace, and Slack • Knowledge of food and current nutrition trends as well as best practices in nutrition care is a plus

Benefits

• Medical, dental, and vision benefits provided to you and your dependents at no cost • Option to participate in a 401k plan • Flexible work arrangements, including unlimited PTO • An opportunity to use your skills to help improve nutrition and population health at a mission-driven company • A stipend to customize the tools you need to do your best work • A fully remote environment with regular in-person meetups