Elation Health
Creating a future where primary care owns its powerful role in healthcare through technology-enabled innovation.
Electronic Health Record (EHR)
201 - 500
Technical Support Engineer
May 3
Elation Health
Creating a future where primary care owns its powerful role in healthcare through technology-enabled innovation.
Electronic Health Record (EHR)
201 - 500
Description
• Field issues involving technical troubleshooting, log analysis, and vendor communication • Propose, plan and own documentation, trainings, templates • Collaborate with senior members for process improvement • Participate in on-call rotations • Bachelor’s degree or equivalent experience • 1-3 years experience in customer service or health care • 1+ years experience in technical support • Familiarity with Salesforce, Jira, & Looker platforms • Familiarity with HL7, APIs, and SQL • Time management and independence • Empathetic approach to work • Effective communication skills • Ability to handle escalations and work in a team
Requirements
• Bachelor’s degree or equivalent experience • 1-3 years experience in a customer service, customer-facing, or health care environment • 1+ years experience in a technical support role • Familiarity with Salesforce, Jira, & Looker platforms recommended • Familiarity with HL7, APIs, and SQL preferred
Benefits
• Elation welcomes individuals from all backgrounds and walks of life • Equal Opportunity Employer dedicated to creating a diverse and inclusive work environment • Commitment to equal opportunity for all employees and applicants • Supports a diverse and inclusive workforce
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