Senior Fraud Operations Specialist

May 4

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Product Protection Done Right

201 - 500

Description

• Inquiries and Escalations: Spearhead our Fraud Ops team by directly participating in anti-fraud/abuse operations: responding to situation-specific inquiries and escalations, obstructing bad actors, and recommending courses of action to stakeholders. • Data-driven Investigations and Analysis: Investigate alerts and conduct trend analysis on customer profiles, groups, and behavior using internal and external data. Review past incidents to understand any gaps in coverage and help identify new avenues for fraud/abuse before they occur. • Bring Your Experience to the Table: Lead and develop the team by serving as a subject matter expert on anti-fraud and abuse operations, setting up processes, and providing training and constructive feedback to improve the efficiency and quality of our existing Fraud Ops. • Cross-functional Work: Collaborate with internal stakeholders such as Claims, Product, Engineering, and Legal to build, deploy, and scale new anti-fraud infrastructure and policies from end-to-end. Assist with developing and analyzing metrics and KPI’s evaluating the effectiveness of fraud prevention methods, investigations, and loss mitigation efforts. • Quality Control: Conduct quality control reviews to ensure escalations are handled in compliance with existing policies and/or laws.

Requirements

• 4+ years of direct Fraud/Abuse Operations experience, preferably in an eCommerce environment • Bachelors' degree or equivalent experience, preferably in a related field • Knowledge of SQL or equivalent database query language • Subject Matter Expertise in fraud concepts and prevention best practices • Advanced skills in Excel and Microsoft/Google Suite • Excellent written and verbal communication skills • Not afraid to operate and lead in ambiguous environments and build processes from the ground up • Ability and interest in thinking beyond the fraud ops and risk organization, considering the challenges of other teams, and prioritizing what is best for the business holistically • Attention to detail and willingness to deep dive into internal and external data • Empathy and humility

Benefits

• Competitive salary based on experience, with full medical and dental & vision benefits • Stock in an early-stage startup growing quickly • Very generous, flexible paid time off policy • 401(k) with Financial Guidance from Morgan Stanley