Coralogix - Technical Support Engineer- DevOps

May 16

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Description

• Serve as Client's single point of contact for any tech-related matters • Provide technical support to customers or internal teams using DevOps tools and practices • Respond to support requests, troubleshoot issues, and resolve problems in a timely manner • Investigate and diagnose technical issues related to DevOps tools, infrastructure, and deployments • Collaborate with customers or internal teams to understand and resolve complex problems • Establish relationships and engage with technical counterparts to drive product adoption and expansion • Train and coach customers to a successful onboarding process and ongoing usage • Advocate internally for customer needs – be the technical voice of the customer within Coralogix • Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues • Prioritize and manage several open issues at one time • Properly escalate unresolved issues to appropriate internal teams

Requirements

• BA/BSc degree in Computer Science or equivalent experience • 3+ years of proven experience in customer focus position as a Devops Engineer/ Devops Support Roles • Excellent customer/ Client-facing skills • Excellent communication skills in English • Motivation to learn new skills and technologies • Great interpersonal and communication skills • High availability for fast response to customers • Proven work experience with ELK (Elastic-search/Logstash/Kibana) • Hands-on experience in Regular Expressions • Background in AWS, Docker, Kubernetes, Networking • Scripting skills in one of the following: Python, Perl, Ruby • Experience in SAAS B2B software companies

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service