Strategic Account Manager (DevSecOps)

May 16

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Katalon

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Modern and comprehensive software quality management platform.

Software Testing • App Testing • Automation Testing

201 - 500

💰 $27M Series A on 2021-06

Description

• Serve as the primary point of contact for designated enterprise clients, building and maintaining strong, long-lasting relationships • Develop a deep understanding of each client's business objectives, organizational structure, and key stakeholders • Proactively engage with clients to understand their evolving needs and challenges, and identify opportunities for our solutions to add value • Drive adoption and usage of our SaaS products within client organizations, ensuring that they derive maximum value from their investment • Monitor client health metrics and proactively address any issues or concerns to prevent churn • Collaborate with internal teams, including Customer Success, Product Development, and Sales, to deliver solutions that meet the unique needs of enterprise clients • Identify, upsell and cross-sell opportunities within the client base, working closely with the Sales team to execute on expansion strategies • Partner with clients to develop strategic roadmaps for leveraging our products to achieve their business objectives, driving increased revenue and customer satisfaction • Negotiate contract renewals and expansions, ensuring favorable terms for both the client and the company • Provide regular updates to clients on product enhancements, new features, and industry trends that may impact their business • Prepare and deliver executive-level presentations and business reviews to demonstrate the value of our solutions and the impact on client success • Maintain accurate and up-to-date records of client interactions, opportunities, and forecasts in the CRM system • Serve as a customer advocate within the company, championing the needs and priorities of enterprise clients • Gather feedback from clients and communicate their insights and requirements to relevant stakeholders to drive product improvements and enhancements • Act as a trusted advisor to clients, providing strategic guidance and best practices to help them achieve their business goals

Requirements

• 15+ years of solution sales experience selling SaaS applications to enterprise organisations in the ASEAN region • Ability to operate in a highly ambiguous and fast-paced environment • Ability to land $100K+ average deal sizes in the top Fortune 500 companies in the territory • Strong business acumen and understanding of enterprise software technical solutions, particularly selling in the DevOps space • Excellent communication and presentation skills, with the ability to engage and influence executive-level stakeholders • Demonstrated ability to manage complex sales cycles and drive revenue growth within existing accounts • Strategic thinker with the ability to identify opportunities for value creation and develop tailored solutions to meet client needs • Results-oriented mindset with a focus on exceeding targets and delivering exceptional customer experiences • Collaborative team player with the ability to work effectively across departments and geographies in a fast-paced, dynamic environment

Benefits

• Satisfying your financial goals through competitive compensation and periodic performance bonuses • Staying healthy through comprehensive health plans, flexible work arrangements, and generous paid leaves • Labor compliance with local regulations that ensure employee security • Top-notch equipment, supportive allowances, and A-class facilities • Becoming part of a global team that celebrates differences, equal opportunity, and meaningful employee recognition • Thriving professionally through employee enablement, a culture of trust, and rewarding performance