Technical Customer Care Specialist - Night Shift - Remote

February 16

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ShipDecarb

ShipDecarb is a technology solutions provider specializing in the E-commerce sector. They offer a range of services including development of E-commerce applications, digital marketing support, and user experience design to enhance the functionality and visual appeal of E-commerce tools. Their team-as-a-service approach caters to prominent E-commerce developers, focusing on improving business efficiency and visibility through expert technological and marketing solutions.

Maritime โ€ข Automotive โ€ข Energy solutions โ€ข Drawing the big picture โ€ข Tenders

๐Ÿ“‹ Description

โ€ข Provide not just traditional customer support but also technical guidance to customers fully in written English, especially about e-commerce products. โ€ข Act as a liaison between the customer and product and technical teams, understanding and translating customer needs into technical language and vice versa. โ€ข Resolve customer complaints efficiently and professionally. โ€ข Maintain accurate records of customer interactions, transactions, and feedback. โ€ข Provide valuable feedback on the effectiveness and efficiency of the customer service process.

๐ŸŽฏ Requirements

โ€ข Passion for exceptional customer support by going above customer expectations and delighting them. โ€ข Advanced written English proficiency for effective communication. โ€ข Adaptability to work flexible hours. โ€ข Professionalism and composure with stressed or upset customers. โ€ข Strong interpersonal skills and a passion for helping others. โ€ข Minimum of 1-year work experience, preferably in IT. โ€ข Bonus skills: Proficiency in HTML and CSS is a plus. โ€ข Experience in customer-centric roles is advantageous. โ€ข Priority for candidates with engineering backgrounds, particularly in industrial or computer engineering.

๐Ÿ–๏ธ Benefits

โ€ข Opportunity to work remotely from the comfort of your own space. โ€ข Provision of necessary equipment for remote work. โ€ข Daily self-learning time, with the company covering a percentage of course tuition fees as needed. โ€ข Exposure to licensed and cutting-edge technology tools such as Intercom, ChatGPT, Notion, Jira, Canny and Google Workspace. โ€ข Opportunities for professional growth as we continue to expand. โ€ข Gain valuable insight into the software development process. โ€ข Supplemental health insurance coverage.

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