Revenue Analytics, Inc.
We make software to solve complex pricing challenges.
Predictive Analytics • Data Science • Analytics • Price Optimization • Change Management
51 - 200
Customer Success Analyst
May 4
Revenue Analytics, Inc.
We make software to solve complex pricing challenges.
Predictive Analytics • Data Science • Analytics • Price Optimization • Change Management
51 - 200
Description
• Perform in-depth data analysis to understand each customer’s unique business needs • Identify opportunities to provide additional insights/perspective on complex business problems through analytics and client interaction • Collaborate with cross-functional teams to onboard new customers through system implementation • Proactively troubleshoot customer issues, and test new product features and/or fixes • Provide ongoing technical support to existing customers • Quickly respond to customer questions, monitor user adoption, and participate in customer calls • Contribute ideas to improve customer satisfaction and retention
Requirements
• Bachelor’s degree with strong academic credentials • 1-2+ years of relevant customer-facing experience in technology, product management or consulting • Excellent written and verbal communications skills • Creative analytical capabilities and problem-solving skills, leveraging data analysis tools (proficiency in Excel and SQL are a must and BI tool experience a plus) • Ability to proactively manage own tasks across multiple customers and guide team priorities • Intellectual curiosity and eagerness to apply rigorous analytics to business problems • Excels in a highly collaborative team environment with a diverse set of teams and perspectives
Benefits
• Competitive base salary • 100% paid healthcare including medical, dental, and vision coverage for our employees and their families • 100% paid Life insurance, long and short-term disability coverage for team members • 401k plan with a generous match and is vested immediately • Cell phone allowance • Open PTO plan (take what you need!) and 9 paid holidays • Gym membership reimbursement • Flexible work arrangements
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