Reverence Care
Reverence Care is a company that provides comprehensive scheduling services for home care providers. By offering both 'out of hours' and daytime coverage, Reverence helps eliminate operational pain points, reduce burnout for schedulers and staff, and enable cost-effective growth for organizations. The company specializes in seamlessly integrating with existing workforce management platforms to support staffing operations and improve overall effectiveness. Reverence's solutions are particularly beneficial for organizations looking to manage growth without the need to expand internal staff prematurely. The company focuses on reducing churn, particularly in staffing roles, and ensures that organizations maintain operational stability even when key personnel leave. Reverence partners with organizations to enhance their staffing capabilities while prioritizing strategic operations and client relationships.
Scheduling Operations Supervisor, Weekend (Part-Time Contract)
October 11, 2024
Reverence Care
Reverence Care is a company that provides comprehensive scheduling services for home care providers. By offering both 'out of hours' and daytime coverage, Reverence helps eliminate operational pain points, reduce burnout for schedulers and staff, and enable cost-effective growth for organizations. The company specializes in seamlessly integrating with existing workforce management platforms to support staffing operations and improve overall effectiveness. Reverence's solutions are particularly beneficial for organizations looking to manage growth without the need to expand internal staff prematurely. The company focuses on reducing churn, particularly in staffing roles, and ensures that organizations maintain operational stability even when key personnel leave. Reverence partners with organizations to enhance their staffing capabilities while prioritizing strategic operations and client relationships.
📋 Description
• Supervise a team of Scheduling Operations Associates during weekend shifts. • Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately. • Monitor team performance, coach SOAs, and ensure adherence to quality standards. • Handle escalations from clients and caregivers. • Support caregivers and agencies in filling shifts on short notice. • Utilize multiple software systems to track cases and communicate effectively. • Prepare handoff reports for end-of-shift transitions.
🎯 Requirements
• Experience supervising a customer service team and monitoring performance trends. • Experience working in a high-volume environment. • Proactive problem solver and able to handle difficult situations or customers as they arise. • Extensive customer service experience - Be friendly, positive and solutions-oriented. • Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures). • Ability to navigate multiple technology platforms simultaneously. • Effective communication skills with clients, patients, caregivers and families. • Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus. • 5+ years of customer service experience preferred. • Fluency in Spanish is a plus.
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