Enterprise Solutions Architect

May 18

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Shopmonkey

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Shop management software for auto repair shops.

Shop Management • Auto Repair • Mobile Repair • Marine Repair • SMS and Email

51 - 200

Description

• Lead the technical aspects of enterprise implementation, including installation, configuration, and customization of the customer’s environment • Work closely with Project Managers and Customer Success teams to ensure seamless transition from Sales to Implementation, and into post-launch support • Provide expert-level technical support, troubleshooting complex issues that arise during and after the implementation process, ensuring rapid resolution and minimal disruption to customer operations • Develop a detailed and technical understanding of our API, EDS (enterprise data streaming) and other enterprise tooling to drive solutions for our customers • Develop and maintain comprehensive documentation for internal processes and customer guidance, including troubleshooting manuals, FAQs, and implementation guides • Act as a liaison between the customer and our engineering teams, translating customer feedback into actionable insights for product improvement • Conduct technical training sessions for customers, empowering them to effectively use our software to its full potential • Participate in the creation and refinement of automated tools and processes that streamline implementation and support tasks • Maintain up-to-date knowledge of our software products, staying informed on the latest features and updates • Travel multiple times per quarter

Requirements

• A minimum of 5 years of experience in technical roles related to software implementation, IT support, or systems integration, ideally within a B2B SaaS environment • Proven expertise in troubleshooting and resolving complex software and hardware issues • Strong technical foundation in software development or systems administration, with proficiency in programming/scripting languages relevant to our tech stack • Excellent communication skills, capable of effectively conveying complex technical concepts to non-technical stakeholders • Experience in providing customer-facing technical support and training • Ability to work collaboratively with cross-functional teams, including Sales, Customer Success, and Product and Engineering • A growth mindset, with a constant drive to improve your skills and knowledge • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience

Benefits

• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date • Short term and long term disability • Employee assistance program • Reimbursement for a personal health and wellness membership • Generous parental leave • 401(k) available upon hire • 11 paid holidays • Flexible time off - take the time off you need! • Matching donations for approved charitable organizations • Group volunteer efforts • Weekly internal product & company training sessions • Monthly events & education activities focused on DEIB, personal and/or professional development • Individual career progression plans and leadership/management training