Engineering Manager, Support Product

May 4

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Wave Mobile Money

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Wave is building a cashless Africa in Senegal, Cote d'Ivoire, Uganda, Burkina Faso, Gambia & Mali. Find us @www.wave.com

501 - 1000

Description

• Lead the Support Product team to build and maintain tools for support agents • Supervise five engineers and work closely with Support PM and data analyst • Collaborate with the product manager to prioritize and scope work • Support and mentor teammates to become more effective engineers and colleagues • Design and implement processes to allow the team to operate smoothly • Interface with software vendors • Ensure technical approaches align with business needs • Create a positive and collaborative team culture and work environment

Requirements

• You're in a timezone between UTC-1 and +3 or willing to align your work hours to that timezone. • You're willing to travel to Africa once per year for ~6 days (Wave covers all costs). • Fluent in English • You're comfortable with full-stack web development. • At least two years of experience managing a software engineering team • You have demonstrable people management experience: coaching, performance evaluation, mentorship, and career development. • You have experience managing the day-to-day work of an engineering team: facilitating meetings, assigning work, identifying when projects are stuck, ensuring we learn from our experience • You have experience working closely with a product manager to set OKRs and to scope and assign engineering tasks.

Benefits

• Subsidized health insurance for you and your dependents and retirement contributions (both vary from country to country) • 6 months fully paid parental leave and subsidized fertility assistance • Unlimited vacation with a 20-day minimum requirement • $10,000 annual charitable donation matching