Senior Customer Success Manager - ENT & Commercial, French

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1Password

WebsiteLinkedInAll Job Openings

501 - 1000

💰 $620M Series C on 2022-01

Description

• We all have important information we need to manage securely • Over 150,000 businesses and millions of people log in to 1Password • Our vision is to create a safer, simpler digital future for everyone • The Customer Success Manager helps customers maximize the value of 1Password • Customer retention is a key focus for this role

Requirements

• Excellent written and spoken communication skills in both English and French • Minimum 4+ years experience managing a book of business in a SaaS or Tech Customer Success role • Effective communication skills over email, phone, or video call • Experience in supporting individuals and businesses utilizing software to enhance productivity • Collaborating with C-Level executives and identifying value realization • Guiding customers through their lifecycle through emails, webinars, and customized sessions • Following defined outreach and managing customer data and activity • Experience managing revenue retention as a key metric • Optional: personal experience with 1Password or another password manager

Benefits

• Maternity and parental leave top-up programs • Wellness spending account • Generous PTO policy • Company-wide wellness days off scheduled throughout the year • Wellness Coach membership • Comprehensive health coverage • Employee stock option program for all full-time employees • Retirement matching program • Training budget, 1Password University access, and learning sessions • Free 1Password account (and friends and family discount!) • Paid volunteer days • Employee-led DEIB programs and ERGs and ECGs • Fully remote environment • Peer-to-peer recognition through Bonusly