Senior Customer Success Manager - ENT & Commercial, German

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1Password

WebsiteLinkedInAll Job Openings

501 - 1000

💰 $620M Series C on 2022-01

Description

• We all have important information we need to manage, and protecting it should be easy. • 1Password creates a safer, simpler digital future for everyone, valuing simplicity, honesty, and a human-centric approach. • The Customer Success Manager helps customers get value from their investment in security and privacy.

Requirements

• You have excellent written and spoken communication skills in both English and German, with the ability to engage and develop relationships. • A proven track record with a minimum 4+ years experience managing a book of business in a SaaS or Tech Customer Success role. • Effective communication skills over email, the phone, or video call. • Demonstrated experience in supporting individuals and businesses in effectively utilizing software to enhance productivity and efficiency. • Experienced in collaborating with C-Level executives and skilled in navigating diverse stakeholder needs. • Guiding customers through their lifecycle; making prescriptive recommendations and helping customers achieve their desired outcomes. • Follows defined outreach and follow-up communication processes managing data and activity of customers. • You have experience managing revenue retention as your key metric. You are comfortable with identifying opportunities for growth. • Optional: You have personal experience with 1Password or another password manager.

Benefits

• Maternity and parental leave top-up programs • Wellness spending account • Generous PTO policy • Company-wide wellness days off scheduled throughout the year • Wellness Coach membership • Comprehensive health coverage • Employee stock option program for all full-time employees • Retirement matching program • Training budget, 1Password University access, and learning sessions • Free 1Password account (and friends and family discount!) • Paid volunteer days • Employee-led DEIB programs and ERGs and ECGs • Fully remote environment • Peer-to-peer recognition through Bonusly