Sr. Customer Onboarding Specialist, French
Yesterday
Description
• 1Password is a leader in providing secure, user-friendly password management and identity protection solutions. • Our Customer Onboarding team is responsible for understanding the relationships and desired outcomes started during the sales process. • As a Sr Customer Onboarding Specialist, you’ll help customers harness the full potential of 1Password.
Requirements
• Excellent written and spoken communication skills in both English and French, with the ability to engage and develop relationships, sharing information effectively across all professional levels. • 4+ years of experience with a proven track record in onboarding and customer success, including managing large customer implementations. • Effective communication and training skills over email, phone, and video. Presenting and speaking to new people each day excites you. • Demonstrated experience in supporting individuals and businesses in effectively utilizing software to enhance productivity and efficiency. • Skilled at collaborating with internal teams, effectively balancing customer success with company goals and opportunities. • Familiarity with the acronyms SCIM, AD, CLI, SSO, and SaaS. • A knack for learning things on your own and quickly adapting to new environments. • The thought of tracking minute details doesn’t make you cringe and you’re able to organize yourself and your tasks so customers don’t get missed or dropped. • Feedback, learning, and growing are some of your favourite words. • It’s a bonus if you have personal experience with 1Password or another password manager.
Benefits
• Maternity and parental leave top-up programs • Wellness spending account • Generous PTO policy • Company-wide wellness days off scheduled throughout the year • Wellness Coach membership • Comprehensive health coverage • Employee stock option program for all full-time employees • Retirement matching program • Training budget, 1Password University access, and learning sessions • Free 1Password account (and friends and family discount!) • Paid volunteer days • Employee-led DEIB programs and ERGs and ECGs • Fully remote environment • Peer-to-peer recognition through Bonusly
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