Bi-Lingual Customer Service Representative - Emergency Roadside Service

October 29

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Transportation • Automotive • Travel • Financial Services • Insurance

5001 - 10000

Description

• Responds to member/customer requests for emergency road service in a call center environment. • Obtains information regarding type of service required (e.g. vehicle location, type of problem, etc.). • Provides basic information regarding Emergency Road Service benefits in accordance with Customer Interaction Model. • Performs geographical location spotting to determine potential service providers. • Communicates with contractors to provide information regarding member location, vehicle, type of problem, etc. and obtains estimated time of arrival. • Enters data into D2000 database and documents all relevant details. • Notifies member of estimated time of arrival and name of contractor. • Recognize, promote and process membership sales opportunities. • Verifies completed status of call and closes out on system.

Requirements

• High school diploma or equivalent • Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products • 6 months of Customer Service Experience • Providing customers service in a professional manner and de-escalating situations • Accurately inputting information into various fields using a PC keyboard • Navigating through a PC and/or automated processing system • Reading and comprehending various Customer Care service tools (manuals, work models, etc.) • Performing mathematical calculations including adding, subtracting, percentages, etc. • Telephone etiquette • Basic Computer skills • Ability to operate and navigate a laptop or PC often while using multiple applications to include the Internet, Google Maps, Email, company applications and more. • Ability to toggle back and forth between applications

Benefits

• 401k Match • Medical • Dental • Vision • PTO • Paid Holidays • Tuition Reimbursement • Corporate Incentive Program • Complimentary AAA membership • Employee Referral Bonus • Employee recognition program