Benefits Support Analyst

Job not on LinkedIn

🕒 June 9

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Acrisure

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2005

💸 Finance

🤝 B2B

👥 B2C

💰 $550M Debt Financing - Acrisure on 2025-06

Finance • B2B • B2C

Acrisure is a global insurance broker and technology-enabled financial services firm that connects businesses and individuals with personalized insurance, employee benefits, cybersecurity, payroll, mortgage, and risk-management solutions. The company combines human expertise and advanced technology to deliver commercial and personal insurance products, large-enterprise programs, managed IT and cybersecurity services, and related business services across multiple countries.

📋 Description

• Provide clarifications on coverage, limits and deadlines; • Coordinate authorizations for medical-hospital care, observing insurer requirements such as DUT (utilization guidelines), requests for submission of medical reports or additional exams; • Manage patient transfers, interacting with Itsseg medical team / insurer / client; • Recommend medical-hospital service providers according to the beneficiary's plan network and the procedure to be performed; • Advise and liaise with the insurer on reimbursement pre-approvals and reimbursement timelines; • Work with the client on any missed invoice payments and consequent suspension of services, as notified by the insurer, Itsseg finance or other channels; • Monitor payments, invoice settlement and reactivation of service (when applicable); • Request extensions of due dates for invoices that were sent within the agreed timeframe; • Direct the internal operations team on requests for duplicate invoices and cards; • Dispatch an Itsseg representative (if applicable) to collect/deliver documents; • Send the list of documents required by the insurer to proceed with reimbursement of medical-hospital care or reimbursement of the insured amount under the group life benefit; • Notify the client and/or follow up on outstanding documents identified or requested by insurers in reimbursement, movement and life insurance reimbursement processes; • Provide guidance on procedures for funeral and travel assistance; • Respond to email inquiries within a maximum of 24 business hours of receipt; • Record all service interactions in Itsseg's operational module; • Immediately report any incidents or relevant information observed during service to the coordination team;

🎯 Requirements

• Proficiency in Microsoft Office (Word; intermediate Excel); • Essential: knowledge of benefits operational routines; • Currently pursuing a bachelor's degree in a related field.

🏖️ Benefits

• Medical insurance; • Dental insurance; • Meal allowance or food voucher; • Transportation voucher; • Life insurance; • Profit-sharing (PLR); • Great work environment — relaxed, welcoming and dynamic; • Day off on your birthday; • Pharmacy discount card; • Benefits club (various partner discounts); • Partnership with Sesc; • Discount on our products (insurance); • Discount on cinema tickets; • TotalPass (gym membership partnership); • Auster — emotional resilience support program;