Call Center Agent
November 28
🇧🇷 Brazil – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Call Center Representative
🚫👨🎓 No degree required
Description
• Handle a high volume of inbound calls, providing efficient and caring customer service for inquiries (90% of the role). • Manage customer move-ins, move-outs, and payment processing for a self-storage facility, ensuring smooth transactions. • Provide clear and persuasive information about our storage solutions to potential customers. • Use active listening to address concerns, overcoming obstacles to achieve positive outcomes. • Maintain accurate customer records in CRM and document all interactions. • Foster long-term customer relationships, supporting the growth of our business.
Requirements
• 2+ years of experience in a call center, with a strong focus on inbound calls. • Proven ability to handle high call volumes and deliver exceptional service in a fast-paced environment. • Excellent communication skills and the ability to connect with people from diverse backgrounds. • High attention to detail, organizational skills, and the ability to manage multiple tasks simultaneously. • Critical thinking skills with a problem-solving mindset, able to resolve issues efficiently. • Ability to work flexibly, including almost all weekends, with a schedule provided 2 weeks in advance.
Benefits
• Working completely remote • Location independence • 15 Paid leave days • Quarterly bonus • Yearly salary increase policy (based on performance) • Long-term position with the opportunity to grow in a stable and growing Agency • Great opportunity to grow
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