Billing Support Specialist - Fluent in French and Spanish

November 15

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Aircall

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Call center software • VoIP • Cloud • Business phone system • Customer Support

501 - 1000

💰 Venture Round on 2022-02

Description

• Aircall is a place where voices are valued. • Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections. • Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued. • Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk. • About the team: Within our Customer Support & Experience team, we have Product Support, Porting Support, and Billing Support teams. The Billing Support team specializes in the resolution of incoming billing and payment-related inquiries while ensuring a satisfying level of communication and high customer satisfaction in compliance with finance guidelines. • This role is a remote position in France.

Requirements

• Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills • Excellent written and verbal communication skills in English and French or Spanish. • Familiar with ticketing tools and systems like Netsuite • Technical aptitude (ability to understand and explain technical billing concepts to customers and other internal stakeholders) • A curiosity to understand and troubleshoot complex customer inquiries • Strong sense of time management and prioritization of work • Exhibit uncompromising empathy • Ability to multi-task across different platforms and forms of communication • Willingness to work with multiple teams in an international and multilingual remote environment

Benefits

• Competitive salary package & benefits (health coverage, lunch, commute, sports)