Benefits Administration Delivery Analyst - German

12 hours ago

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Alight Solutions

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Business Consulting and Services • Human Resources Services

10,000+

Description

• Be responsible for the benefits administration for client’s employees located in EMEA region • Resolves cases and enter benefits data in the system for our client’s employees • Collaborates with the client to resolve requests they may have related to a service or an escalated employee issue • Works daily with other Strada Colleagues, third-party providers, and client contacts to ensure seamless process delivery for our clients’ employees • Develops reports utilizing various data extraction tools to meet client plan rules and/or resolve issues. • Problem solves issues by analyzing system data to determine gaps in functionality as compared to client plan rules to arrive at the true root cause of an issue. • Demonstrates quality assurance fundamentals by executing test plans to ensure client plan rules meet systematic specifications • Provides input in the process design and technology capabilities to ensure optimal process support from a benefits perspective • Provides creative solutions to continuously improve and optimize client delivery • Participates in system testing during Internal Acceptance Testing and supporting User Acceptance Testing, as required • Opportunity to oversee and coach others with regards to a specific project and/or process • Contributes to and leads projects utilizing standard project management disciplines • Takes an active part in Process Transition from Client to Strada office, as required.

Requirements

• English Language – C1 Level is required (CEFR scale or equivalent) • German Language – C1 level is required (CEFR scale or equivalent) • At least 3 years of experience in Benefits Administration/HR Administration/Payroll area • Extensive analytical and problem-solving skills • Strong attention to details • Good understanding of delivering an outstanding customer experience • Understands the project life cycle and deployment governance • High level exposure in fast paced environment • Great Time management skills • Experience in MS Office is a must • Very Good knowledge of MS Excel • Working experience in Benify or SHARP (SAP HR) system would be an asset • High level of self-motivation and proactivity is required • Spotless record and strong ethos

Benefits

• Options include a variety of health coverage options, • wellbeing and support programs, • retirement, • vacation and sick leave, • maternity, • paternity & adoption leave, • continuing education and training, • a number of voluntary benefit options.