Associate Director, Patient Access Information Systems

14 hours ago

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Logo of Amgen

Amgen

Biologics β€’ Human therapeutics β€’ Development of novel products

10,000+

πŸ’° Post-IPO Debt on 2022-12

Description

β€’ Drive patient access technology ecosystem β€’ Ensure seamless delivery of patient support services through advanced technologies β€’ Manage diverse portfolio of operational and improvement initiatives β€’ Facilitate ongoing education for Patient Access leaders on emerging technologies β€’ Define technological vision, enhance user experiences, and optimize operational efficiency β€’ Collaborate with cross-functional teams for patient support programs

Requirements

β€’ Strong understanding of the pharmaceutical industry, specifically US Patient Services β€’ Experience enabling technology (CRM, etc.) for patient access in biopharmaceutical space β€’ Experience either leading patient support programs, technology that drives patient support, or data mastering/patient mastering in biopharmaceutical space β€’ Authoritative command of complexity and ambiguity; ability to see the big picture β€’ Ability to collaborate, lead and influence cross functional teams with diverse backgrounds β€’ Ability to collect, digest and assemble information to drive decision-making and solve business problems β€’ Demonstrates autonomy with the ability to navigate complex projects β€’ Experience with supporting field & call center staff β€’ Experience with Scrum Agile frameworks, CRM technology architecture and integrations β€’ Experience with Salesforce CRM, Tableau or other reporting and analytics tools β€’ Strong understanding of Healthcare Data Mastering and Patient Data Mastering β€’ Exceptional analytical capabilities β€’ Excellent written and oral communication skills to work across and up through the organization, including escalation and mitigation of issues and risks β€’ Strong presentation and interpersonal skills β€’ Strong project management and business analyst skills and experience.

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