Implementations Consultant

3 days ago

Apply Now

Receive Emails with Similar Jobs

Amount

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

💸 Finance

💳 Fintech

🏦 Banking

💰 $40M Private Equity Round on 2022-05

Description

• As an Implementations Consultant, you’ll guide customers and partners through smooth, effective implementations of our financial technology products. • Acting as the primary liaison between our company and its clients, you’ll ensure seamless integration and proper adoption of best practices. • In addition, you’ll collaborate with internal teams to advocate for customer needs, clarify requirements, and coordinate the resources necessary to address any concerns that arise. • Customer Management: Build and nurture strong relationships with external customers and partners, understanding their goals, and aligning them with our fintech offerings. • Consultation: Conduct detailed consultation sessions to guide customers through configuring our SaaS offerings, sharing best practices to ensure a seamless implementation experience. • Project Management: Lead customer projects end-to-end by setting clear timelines, deliverables, and budgets; proactively manage risks; and provide regular progress updates to all stakeholders. • Integration Support: Collaborate with cross-functional teams to facilitate smooth integration of our fintech solutions into existing customer systems, offering technical support when necessary. • Product Knowledge: Maintain a comprehensive understanding of our products and enhancements, and proactively educate customers on new features and functionalities. • Problem Resolution: Serve as the primary point of contact for customers, swiftly addressing any issues or concerns to maintain high levels of satisfaction and success.

Requirements

• Experience: At least three years in a similar role, ideally within the financial services or banking sector. • Project Management Skills: Demonstrated ability to plan, implement, and oversee software projects from inception to completion. • Consultation Skills: Proficiency in advising customers on optimal use of software solutions and industry best practices. • Technical Proficiency: Quick to grasp new technologies and features, able to communicate complex concepts to non-technical audiences, troubleshoot potential customer environment issues, and craft developer-friendly specifications for feature requests. • Communication Skills: Exceptional verbal and written communication skills, with the ability to simplify complex ideas for diverse audiences. • Collaboration: Proven aptitude for working seamlessly with both internal and external teams to reach shared goals. • Problem-Solving: A proactive problem solver with the ability to think critically and find innovative solutions. • Adaptability: Comfortable working in a dynamic startup environment, adapting to changing priorities and tight deadlines. • Industry Knowledge: A keen interest in staying current with fintech developments, combined with a passion for driving innovation.

Benefits

Check them out HERE!