Customer Service Representative, Dutch & French

March 19

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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• Manage customer queries via email and support tickets • Moderate social media comments for a positive, professional online presence • Resolve order-related problems, including returns, refunds, replacements, and disputes • Address complaints on platforms such as Amazon, Klarna, and PayPal • Monitor shipping performance and other key metrics • Organize and maintain support policies and procedures • Liaise with external partners like fulfillment centers, vendors, and third-party services • Work closely with other team members

Requirements

• High English proficiency • Native or near-native fluency in Dutch and French • Excellent written communication skills • Customer support experience, including complaint resolution • Proficient with MS Office Suite, Google Docs, or similar applications • Familiar with video conferencing tools like Zoom, MS Teams, or Google Meet • Experience with customer support systems like Freshdesk, Intercom, Kayako, or Zendesk • Previous experience with social media management tools (e.g., BrandBastion, Hootsuite, Agorapulse, Sprout Social) or management of social media profiles is a plus • Basic online marketing and e-commerce knowledge