Systems Administrator

4 days ago

🇺🇸 United States – Remote

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

+18 more states

⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🦞 Maine – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⌨️ Systems Administrator

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API LLC

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11 - 50 employees

Description

• Responsible for administration and maintenance of our corporate Google Workspace account; • Onboarding and Training for New Hires; • Perform software installation and upgrades, including planning and scheduling, testing, and coordination; • Deploy laptop equipment and peripherals to new employees; • Development and management of Zendesk multi-channel (email, inbound phone, chat, and form submission) ticketing system for internal and external support; • Development and management of systems monitoring and alert systems. • Troubleshoot system performance and failure issues; • Respond to critical systems alerts and troubleshoot systems failures during evenings and weekends; • Perform data backups and recoveries – and improve existing systems for higher availability. • Laptop and mobile device management; • Optimize networking/security for remote employee access to servers and other resources. • Development of controls and auditing plans for external compliance; • Proactively research new technology and software to develop and implement cost or labor-saving opportunities; • Research, propose, define, design, and implement system enhancements, including software and hardware upgrades, to improve the reliability of Windows-based and Mac-based systems; • Examples of software and tools we support include Google Workspace, JumpCloud, Microsoft Office, Zoom, Slack, Zendesk, Asana, Salesforce, JIRA, Wordpress, WP Engine, Lucidchart, TeamViewer, and more; • Responsible for supporting end-users in several countries worldwide.; • Work with a team of peers who are professional, responsible for their workload, and share a passion for what they are creating.

Requirements

• Excellent communication skills and the ability to work professionally in a fast-paced, team environment with internal and external contacts at all levels. • Must demonstrate strong analytical, critical thinking, problem solving skills with ability to apply modern technologies, concepts, & functionality to solve problems and implement solutions. • Working knowledge of email server technology, email security frameworks, and anti-spam technology. • Google Workspace application and email administration. • Working knowledge of DNS, Firewall, WAF, and VPN network technologies. • A solid Ops foundation – you are always thinking, “what happens if this fails” when you build things. • Logical and creative thinker. • Familiarity supports firewall, WAF, and VPN network technologies. • Experience with Amazon Web Services and background working with AWS services (EC2, VPC, ELB, S3, RDS). • Available for after-hours support when necessary. • Excellent written and verbal communication skills.