Account Manager

September 22

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Appcues

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User onboarding is just the beginning. Empower your team to measure and improve product adoption—without a developer. ✨

user onboarding • activation • growth marketing • product adoption • SaaS

51 - 200

💰 $7M Debt Financing on 2022-01

Description

• Build and expand relationships and awareness of Appcues, primarily within our self-serve, SMB and mid-market accounts • Manage the renewal process and exceed renewal goals • Develop and implement strategies for creating upsell and cross-sell opportunities • Conduct sales qualification calls and platform demos for new teams within assigned accounts to expand total customer contract value • Evaluate core usage trends and articulate value to show Appcues impact and provide strategic recommendations during business reviews • Identify and document business goals, technology stack, and how customers are using Appcues • Partner with Customer Success Managers to increase adoption of Appcues platform • Advocate for customer needs for training and services where needed • Advocate for the overall health of relationship to Appcues, acting proactively to address issues and concerns • Engage with Appcues Support, Success, and Billing teams to ensure customer questions are addressed in a timely manner • Develop and manage customer relationships for assigned accounts to gain strategic positioning with decision makers, retain existing revenue, and attain additional business

Requirements

• Minimum 2 years of managing and growing a portfolio of relationships with buyers • Demonstrated progressive successful account management experience managing hundreds of customers • Experience with negotiating and closing commercial contracts • Experience running SaaS platform demos • Strong customer orientation, dedication, and passion for delivering a great customer experience • Excellent verbal and written communication skills • Collaborative and team oriented • Experience using Salesforce.com • Motivated, self-directed and results oriented • Comfortable learning and using new technology • Knowledge and Interest in Appcues and PLG methodology preferred • You share our values, and work in accordance with those values • Ability to use Appcues to aid in your goals