IT Engineer – SysAdmin, Security

🕒 May 22

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Applaudo

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

☁️ SaaS

🤖 Artificial Intelligence

🔒 Cybersecurity

SaaS • Artificial Intelligence • Cybersecurity

Applaudo is a nearshore software development company that helps businesses accelerate their digital transformation. With over a decade of experience, Applaudo partners with some of the world’s most admired brands to streamline IT solutions, optimize delivery costs, and modernize their digital infrastructure. The company offers a range of services including innovation and experience design, development and maintenance, quality assurance, cloud solutions, artificial intelligence, and cybersecurity. Applaudo is known for its expertise in data solutions and app modernization, and has a strong presence in industries like sports, media and entertainment, retail, consumer packaged goods, and financial services. Headquartered in Austin, TX with offices in San Salvador, Applaudo blends top-tier software development talent with cutting-edge technology to drive business growth for its clients.

📋 Description

• Administer and manage Microsoft Entra (Azure AD), including identity governance, access policies, and directory services • Oversee endpoint management activities, ensuring device configuration, compliance, and lifecycle management • Manage Microsoft Defender for threat detection, response, and security monitoring • Configure, maintain, and troubleshoot VPN infrastructure to ensure secure and reliable remote connectivity • Own and maintain system integrations across the IT ecosystem, ensuring operational reliability and uptime • Manage corporate email infrastructure, including provisioning, configuration, and escalation resolution • Administer HubSpot and support CRM-related IT operational activities • Handle and resolve IT support tickets efficiently while maintaining service quality and SLA adherence • Support shipping label systems and related logistics platform integrations • Document operational processes, configurations, and runbooks to support scalability and knowledge management • Identify and mitigate operational risks proactively to strengthen IT resilience and security posture • Collaborate cross-functionally with internal teams and vendors to resolve issues and drive continuous improvement initiatives.

🎯 Requirements

• 5+ years of experience in IT Operations, IT Systems Administration, or related senior-level roles • Hands-on experience administering Microsoft Entra (Azure AD) • Experience with endpoint management platforms for device configuration, security compliance, and lifecycle management • Strong experience with Microsoft Defender for threat detection, response, and security monitoring • Proven experience configuring, managing, and troubleshooting VPN infrastructure • Solid understanding of system integrations and API-based connectivity across IT ecosystems • Experience managing corporate email infrastructure, including provisioning, configuration, and issue resolution • Familiarity with HubSpot or similar CRM platforms from an IT administration perspective • Proven ability to manage high ticket volumes while maintaining SLA compliance • Strong troubleshooting skills across hardware, software, and network environments • Excellent documentation skills, including runbooks, operational processes, and knowledge management • Strong communication skills with the ability to work autonomously and cross-functionally • B2+ English proficiency for direct collaboration with US-based stakeholders.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities