Carrier Sales Manager

December 4

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Ascent Global Logistics

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Domestic Freight Management • International Freight Forwarding • Logistics Management

1001 - 5000 employees

🚗 Transport

🏢 Enterprise

Description

• Play a critical role in leading a team for customer satisfaction • Manage daily workload of CS Representatives • Act as primary escalation leader for customer issues • Ensure target metrics are attained • Identify key developmental objectives for CS Representatives • Collaborate with Account Managers and Customer Care Representatives • Strengthen carrier relationships • Resolve carrier issues and recommend corrective actions • Stay current on industry trends • Demonstrate Ascent’s Guiding Principles

Requirements

• 5+ years customer facing account management/customer service/brokerage operations experience • 3+ years managing customer facing employees preferred • Knowledge and experience managing TL, LTL, and/or other transportation modes • Excellent verbal and written communication skills • Self-motivated work style while fostering a team environment • The ability to work in a fast-paced environment with a sense of urgency • Strong attention to detail and follow-up skills with experience identifying and resolving problems • Ability to establish priorities and manage multiple activities to meet deadlines • Ability to manage projects as assigned by supervisor or manager • Strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with carriers, management, various departments, and customers

Benefits

• 401(k) and employer matching • Life Insurance • Health, Dental, Vision Insurance • Short- & Long-Term Disability • Paid Time Off (PTO) • Employee Assistance Program • Paid Parental Leave • Employee Wellness Program • Paid Holidays • Employee Recognition Programs • Flexible Spending Account (FSA) • Tuition Reimbursement • Health Savings Account (HSA) • Overtime, Differential & Bonus Pay