Customer Support Representative

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Beautiful.ai

WebsiteLinkedInAll Job Openings

graphic design • pitch deck • communications • professional growth • business resources

11 - 50 employees

Founded 2016

☁️ SaaS

⚡ Productivity

🤖 Artificial Intelligence

💰 $11M Series B on 2018-05

Description

•Beautiful.ai is changing the way the world presents by building fast, foolproof tools that enable anyone to tell visual stories that win. •The Beautiful.ai team is a playful, driven, and passionate group of pet-lovers, video-gamers, and pickleball enthusiasts. •Data-driven decision making and an outcomes-focused mindset are core to our way of working. •We are seeking an exceptional individual who is passionate about delivering an outstanding customer experience with our product. •This role offers a unique opportunity to work across various functions, including customer support, product testing, and troubleshooting. •As a company, we prioritize effective communication and expect you to manage multiple communication channels, such as email, chat, and occasionally phone calls. •If you enjoy assisting customers, possess excellent writing skills, and have a genuine interest in creating visually appealing work documents like presentations, you'll be a perfect fit for this role.

Requirements

•2-3 years of experience in a customer support role within the SaaS or startup space •1-3 years of experience with Zendesk or similar technologies •1-3 years of experience with Stripe or similar technologies •Excellent communications skills - both verbal and written •Able to empathize with customers and let them know you genuinely care about their issues; High ‘EQ’ •You’re able to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation •You have an ability to explain complex issues in beautifully simple terms •You’re a team player that can follow and lead as situations dictate •Fluency in languages other than English a plus

Benefits

•Flexible vacation policy and a fully remote work policy •100% Medical/Dental/Vision insurance covered for the employee / 60%-65% covered for dependents •Comprehensive 401K program •FSA and Commuter Benefits •Competitive Equity with a 4 year vesting schedule •Life / AD&D and Disability Coverage •Parental leave for birthing or non-birthing parents - specific to each state / 60% coverage under company secondary insurance for birthing parent