Senior Customer Success Manager

October 20

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BetterCloud

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Google Apps • Enterprise SaaS Application • Cloud Technology • Cloud Security • Google Apps Management

201 - 500

Description

• BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. • Starting with customer on-boarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers, and drive customer usage within our software. • Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. • Our role is to serve as customer advocates by delivering product and partnership feedback to the BetterCloud team. • At the end of the day, our mission is to ensure our customers have driven value from our solution and have had a delightful experience in the process.

Requirements

• Experience working with Mid-Market to Enterprise organizations • Manage a portfolio of 15-25 customer accounts, all with a prescriptive engagement model to help deliver on our customers goals and expectations • Build and maintain appropriate relationships with your customer accounts, creating a consistent experience focused on outcomes • Can drive value-based ongoing engagement to align on customer strategies and business objectives which should align with the BetterCloud solution and internal service offerings • Committed to customer satisfaction and happiness as measured by NPS • Expert at juggling competing demands and managing limited time • Team-oriented as displayed by participating in team meetings and actively engaging over Slack while we’re virtual • Hardworking, driven, self-motivated and solutions oriented • Passionate about technology and building a great company and a great product • 4+ years of customer success or consultancy experience • Experience in SaaS • Experience with Customer Relationship Management (CRM) software such as Salesforce • Awareness of best-in-breed SaaS-based technology

Benefits

• Competitive base salary • Full benefits package • Stock options • Career growth with an industry innovator