Product Support Specialist
October 19
Description
• Act as direct contact with all the other company departments through our Internal Support Desk, managing various types of requests like information, reporting of potential issues, asking for help and manual operations • Analyze and troubleshoot requests received through our Internal Support Desk, escalating bugs and issues to our Engineering team, ensuring they are marked with the appropriate urgency and priority • Collaborate and advocate with Product and Engineering to proactively improve the product based on user Feedback, ensuring long-term reliability
Requirements
• Exceptional problem-solving skills, capable of diagnosing complex issues and driving them to resolution • Proficiency in data analysis and querying, with the ability to interpret data and logs • Experience with logging platforms • Familiarity with APIs • Excellent interpersonal and communication skills, you know how to work in a team • Confidence with English (written and spoken level B2) • Experience in the travel industry or in enterprise settings (preferred) • Knowledge of programming basics will help you perform at your best (preferred)
Benefits
• Attractive compensation, including equity in the company • Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions • Multicultural and international team • Collaborative and smart environment to work and learn • Remote work, flexible working policy, and great offices in Europe
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