Customer Success Onboarding Advisor

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Booksy

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Smart Scheduling • Personal Care Industry • mobile apps • marketplaces • software development

51 - 200

💰 $70M Series C on 2021-01

Description

• Booksy connects beauty, wellness and health professionals with local customers, powering millions of appointments annually. • Join a team of 800+ around the world building the fastest growing appointments marketplace. • Make a direct impact every day helping our providers grow their businesses. • We are seeking a Customer Success Onboarding Advisor to join our customer success team. • Responsible for maintaining and developing relationships with Booksy business clients and conducting online onboarding sessions regarding Booksy Biz application and its features.

Requirements

• A minimum of 2 years of experience in customer service/contact center in an outbound environment. • Knowledge of English language (nice to have). • Proficiency in Windows, iOS, Android, ChromeOS, web browsers, and MS Office/GSuite. • Ability to communicate effectively with customers. • Goal-oriented mindset. • Knowledge of and ability to apply communication and persuasion techniques. • Strong writing skills and a good command of the Polish language. • Quick learning ability. • Stress resilience. • Problem-solving and analytical skills. • Quick adaptation to new situations. • Ability to work well in a team and willingness to collaborate.

Benefits

• The opportunity to be part of something big – the world’s fastest growing beauty marketplace! • Type of contract tailored to your needs and flexible working hours. • Opportunity to work remotely or in one of our dog-friendly offices (Warsaw, Bielsko-Biała). • Work in a welcoming team which is always ready to help. • Opportunity to develop in an international environment - we have teams in 6 countries. • Additionally: private medical care, multisport card co-financing, PetHelp, insurance plan, free online English classes, a cafeteria platform and much, much more :)