Customer Success Specialist

November 10

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BRANDEFENSE

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cyber security • cyber intelligence • threat intelligence • cyber threat intelligence • vulnerability management

51 - 200

💰 $600k Seed Round on 2022-02

Description

• Effectively handle customer issues and questions to achieve high customer satisfaction ratings. • Gather customer feedback, document bugs, and contribute to product improvement. • Provide customer product training while highlighting new features and use-cases based on the customer’s business needs. • Demonstrate business value by delivering customer analytics and executive reporting. • Identify at-risk customers and develop re-engagement strategies to mitigate churn. • Guide platform administrators with Brandefense best practices to develop effective features for customer needs. • Be passionate about technology with excellent customer service and communication skills. • Inform customers about new features and functionalities. • Follow up with customers to ensure their technical issues are resolved. • Create support documents for customers.

Requirements

• Bachelor’s degree in engineering fields. • 2+ year of experience working in Customer Success or other customer relationship-building roles • Excellent oral and written communication skills in Turkish, English. Russian would be plus. (English is must). • Familiarity with CRM systems (Hubspot, Salesforce, etc.) • Strong written communication and presentation skills • Be a highly motivated and results-driven • Ability to multi-task and manage time effectively • Empathetic, positive attitude with a desire to help our customers reach their Goals