Platform Implementation Consultant

Job not on LinkedIn

🕒 February 20

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Brightidea

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

☁️ SaaS

⚡ Productivity

🏢 Enterprise

SaaS • Productivity • Enterprise

Brightidea is a leading software company that specializes in Idea and Innovation management, providing a platform for organizations to capture, share, and evaluate employee ideas. Their software supports activities such as crowdsourcing challenges and hackathons, enabling companies to drive open innovation and manage a portfolio of initiatives effectively. Brightidea's tools help organizations scale their innovation efforts, ultimately generating substantial financial impacts and fostering a culture of continuous improvement and collaboration.

📋 Description

• Lead end-to-end software implementations for enterprise clients, from discovery through launch and expansion • Translate client business processes and goals into scalable Brightidea configurations and product solutions • Serve as the product authority and trusted advisor during client engagements • Confidently prescribe best-practice solutions and guide clients away from non-viable approaches when necessary • Balance client vision with platform capabilities, timelines, and scope • Build and manage complex Brightidea configurations, templates, and client systems • Advise on and implement solutions involving design, Product APIs, and integrations • Troubleshoot, test, and validate configurations to ensure quality delivery • Explore, experiment, and self-solve technical challenges before escalating when needed • Think beyond individual use cases to identify opportunities for broader platform adoption across the enterprise • Help clients position Brightidea as a foundational system, not a one-off process • Partner with internal teams to align implementations with long-term customer success and expansion goals • Own project scope, documentation, schedules, and delivery plans • Manage multiple client engagements simultaneously while maintaining quality and momentum • Proactively communicate status, risks, and recommendations to clients and internal stakeholders • Support sales and services leadership as needed during pre-sales or escalation scenarios • Deliver technical training to customers, including live sessions and recorded content • Script and record standardized training videos • Contribute to internal best practices, templates, and strategic services initiatives

🎯 Requirements

• 3–5+ years of experience in software implementation consulting, SaaS professional services, or technical consulting • Strong hands-on experience with web technologies (HTML, CSS, JavaScript) -and APIs • Experience implementing or supporting enterprise-scale software solutions • Proven ability to manage multiple client engagements simultaneously • Strong project management and documentation skills • Confident, authoritative communication style that inspires trust with senior stakeholders • Ability to lead client conversations, manage expectations, and navigate trade-offs • Excellent written, verbal, and facilitation skills • Full-stack, self-starter mentality — willing to dig in, experiment, and figure things out • Strategic thinker who can see beyond individual tasks to enterprise-level impact • Collaborative team player with a strong sense of ownership and accountability • Comfortable operating in ambiguity and fast-paced environments • Experience with enterprise integrations and global collaboration tools • Prior work at consulting firms or SaaS companies delivering custom implementations • Familiarity with innovation, idea management, or digital transformation platforms • Experience supporting large, complex enterprise clients • Bachelor’s degree required; advanced degree a plus • Ability to travel up to 50% (typical travel closer to ~20%)

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development