NOC Monitoring Engineer

🕒 June 1

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CallTek

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🤝 B2B

📡 Telecommunications

⚕️ Healthcare Insurance

B2B • Telecommunications • Healthcare Insurance

CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.

📋 Description

• Monitor network infrastructure, systems, and applications using various monitoring tools (e.g., SolarWinds, PRTG, Nagios, Zabbix) • Identify, diagnose, and resolve network issues, escalating complex problems to senior engineers when necessary • Respond to alerts and incidents in accordance with established SLAs and priority levels. • Perform root cause analysis on recurring incidents and implement preventive measures. • Document all incidents, actions taken, and resolutions in the ticketing system. • Maintain network availability and performance across enterprise infrastructure • Perform regular health checks on network devices including routers, switches, firewalls, wireless controllers and load balancers • Monitor bandwidth utilization and capacity planning metrics • Execute network changes during scheduled maintenance windows • Maintain up-to-date network documentation and diagrams • Monitor server performance, disk space, and application availability • Perform basic system administration tasks on Windows and Linux servers • Monitor backup systems and ensure successful completion of scheduled backups • Coordinate with vendors and service providers for issue resolution • Provide timely status updates to stakeholders during incidents • Generate and distribute daily, weekly, and monthly performance reports • Participate in shift handover meetings to ensure continuity of operations • Maintain clear and professional communication with technical and non-technical personnel

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field. • 1+ years network operations or NOC experience • Incident management and escalation handling • Experience coordinating with field technicians and dispatch operations • Hands-on experience with network monitoring tools and systems • Experience working in a 24/7 operational environment • Excellent analytical and problem-solving abilities • Strong attention to detail and documentation skills • Ability to work independently and as part of a team • Effective communication skills, both written and verbal • Ability to remain calm under pressure and manage multiple priorities • Strong customer service orientation • Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified or other networking-related certifications (CompTIA Network+, CWNA, Fortinet NSE) • Willing to work onsite • Willingness to work rotating shifts, including nights, weekends, and holidays

🏖️ Benefits

• Free one meal a day • Emergency Loan and Other Financial Assistance Program • Free 24 Hours snacks and beverages • Health Insurance • Health Subsidy • Interest-Based Clubs • Life Insurance • Team Socialization Allowance • Perfect Attendance Bonus • Year-End Performance Bonus Plan(Company discretion) • And much more