Customer Support

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Candid Health

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💰 $150k Seed Round on 2020-03

Description

• Candid Health is looking for a new addition to its brand-new Customer Support team. • Responsible for delivering best-in-class support to all customers. • Contributing to the foundation of a developing department at a fast-growing company. • Support team works collaboratively with all teams to ensure customers are supported quickly and thoroughly. • Looking for new members with a proven track record of delivering exceptional customer service and operational excellence.

Requirements

• Familiar with revenue cycle software products (e.g., billing software, clearinghouses, PMSs, EMRs, patient collections software, etc) and/or have experience working in an environment that required deep knowledge of revenue cycle fundamentals. • Possess excellent written communication skills, with both customers and coworkers. • Able to quickly prioritize new tasks against (potentially many other) competing tasks. • Ensure that we are applying effort efficiently to have the greatest possible impact for our customers. • Able to creatively troubleshoot customer issues where there may be no precedent or SOP, including by investigating and working with cross-functional teams (e.g., Product, Billing). • Operate with utmost professionalism, respect and empathy for the customer, and be passionate about giving them a great experience with Candid. • Proactive and with a bias towards action, but also be excellent at communicating and collaborating with colleagues to ensure global prioritization of effort. • Thorough attention to detail, especially and most importantly where data security is concerned. • Comfortable asking questions and asking for help in order to deliver a great customer experience, and committed to improving team operations and documentation using those learnings.