Customer Care Specialist

12 hours ago

Apply Now

Receive Emails with Similar Jobs

The College Board

WebsiteLinkedInAll Job Openings

Education • Education Policy

1001 - 5000

Description

• Provide exceptional customer service to students, parents, and educators • Expert in College Board policy and processes impacting customers • Communicate effectively about case status and complex Program policies • Handle high volume caseloads within established timelines • Conduct manual processes to implement exceptions and provide data entry support • Identify and communicate process improvements and quality checkpoints

Requirements

• 3-5 years of customer service experience managing customer escalations in a high-volume customer service operation • Ability to act in a highly collaborative way with strong relationships across stakeholders • Excellent written and verbal communication skills • Effective planning, prioritization, and problem-solving skills • Computer literacy, including Microsoft Office applications • Ability to manage relationships with peers and management levels • Ability to use quantitative and qualitative data to identify trends for improvements • Flexibility to adapt to new methods and requirements • Ability to travel 4-6 times a year

Benefits

• Health, dental, and vision insurance • Tuition assistance • Paid time off • Paid parental leave • Retirement benefits with a generous matching program • Annual bonuses • Opportunities for salary growth