Customer Care Advisor

2 days ago

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Clarivate

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Scientific and academic research, patent analytics and regulatory standards, pharmaceutical and biotech intelligence, trademark protection, domain brand protection, intellectual property management. • Life science research • Patent analytics • Regulatory Standards • Technology

10,000+ employees

Founded 2016

📚 Education

⚕️ Healthcare Insurance

Description

• Provide verbal and written responses to customer inquiries utilizing the CRM system, • Efficiently resolve customer problems and/or questions related to products and services, • Maintain a high level of knowledge about existing products and new product releases through participation in product training, • Complete and demonstrate a progressive understanding of the training requirements and pass all new-hire onboarding programs and toll-gates, • Be a great team-player with your customer service colleagues, Sales and Account Management partners, and key internal stakeholders, • Rigorously uphold our core values: Aim for greatness, value every voice and own your actions.

Requirements

• At least 1 year of customer service experience • Analytical, troubleshooting and decision-making skills • Excellent writing, phone handling, communication and problem-solving skills • Exceptional English language skills including a clear, crisp, easily understood, direct but pleasant communication style • Have keen interest in problem solving and diagnosis • Attention to detail and ability to multitask while maintaining a sense of urgency • Deep understanding about Intellectual Property, the life cycle, legalities and the functionalities of it • Experienced working in Salesforce and JIRA • An undergraduate degree in General Law with a focus on IP or Computer Science, Chemistry or Biotechnology • A passion for AI and utilization of its full potential

Benefits

• Holidays: 25 days paid leave per annum • Private Health Insurance • Paid Lunch • Yearly Bonus • Yearly Merit Plan • My Learning Platform • Fit Pass • Life Insurance • Accident Insurance • Company bicycles for rent free of charge