Compliance Manager - Consumer Protection

October 26

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Coinbase

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Digital Currency • Software • Payment Processing • Bitcoin • Technology

1001 - 5000

💰 $21.4M Post-IPO Equity on 2022-11

Description

• Primary advocate for the rights and interests of consumers within CBIE. • Identify potential risks to consumers in Coinbase Ireland's products and services, and work with relevant teams to mitigate those risks. • Conduct regular reviews and assessments of Coinbase Ireland’s products and services to ensure ongoing compliance with consumer protection laws and regulations. • Ensure that consumers who are flagged as vulnerable are serviced in line with consumer protection requirements. • Oversee the resolution of customer complaints, ensuring timely and fair outcomes. • Analyse complaint trends and work with wider Coinbase Ireland teams to address recurring issues. • Ensure consistency in data on complaints that is reported to governance forums and in regulatory reporting. • Determine consumer protection metrics and provide such management information to the Head of Compliance and relevant governance forums for Coinbase Ireland. • Manage consumer protection policies on behalf of the team. • Develop and implement a consumer protection compliance programme to ensure that Coinbase Ireland operates in accordance with Irish and international regulatory requirements. • Remain up to date on regulations, law and guidance related to the company and update policies accordingly. • Develop and deliver training programs for employees to raise awareness of consumer protection issues, regulatory requirements and lead initiatives to foster a culture of consumer protection in Coinbase Ireland.

Requirements

• 6+ years prior experience in Compliance or risk management roles • A compliance certification • Superior attention to detail in order to identify and correct risky practices • Must be a strong communicator and capable of expressing oneself clearly both speaking and in writing • Possess a collaborative personality and be open to suggestions from team members • Exemplify strong knowledge of industry protocols and best practices • Excellent analytical skills and ability to accurately interpret complex documents and policies • Strong time management and organisational skills and able to meet deadlines • Should have a strong moral code and sense of ethics