Technical Support Agent

December 12

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Concentrix

WebsiteLinkedInAll Job Openings

Renewals Management • Technical Support • Customer Care • Cross Channel Media • Sales and Marketing

10,000+ employees

Founded 1983

🏢 Enterprise

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 1995-01

Description

• Seeking Technical Support staff for Enterprise team in Northern Ireland • Fully remote role for candidates in Northern Ireland • Provide tech support on exciting new technologies, including VR devices • Handle 20-25 complex cases daily, providing enterprise customers with Device and performance support • Communicate troubleshooting steps effectively • Support with data and user deletion requests • Collaborate with engineers to provide tech resolutions • End-to-end ownership of customer support requests • Proactively gain updates and communicate to customers

Requirements

• Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channels • Strong technical knowledge and practical understanding of web technologies • Advanced troubleshooting skills • Ability to communicate technical knowledge to non tech audience clearly • Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software • Structured multitasking and prioritisation skills • Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues • Collaborative interpersonal skills with experience working in a cross-functional team environment