Customer Retention Agent - French Speaker

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Description

• Customer Engagement: Regularly reach out to existing customers via phone, email, or chat to check on their satisfaction levels, address concerns, and gather feedback. • Retention Strategy Execution: Implement strategies to increase customer loyalty, improve retention rates, and decrease churn. • Issue Resolution: Act as a point of contact for customers experiencing problems, ensuring issues are resolved quickly and efficiently to maintain satisfaction. • Product/Service Knowledge: Stay up-to-date on all products, services, and company policies to effectively address customer inquiries and provide relevant solutions. • Upselling & Cross-Selling: Identify opportunities for upselling or cross-selling additional products or services that may enhance the customer experience. • Documentation: Maintain accurate records of customer interactions, feedback, and resolutions in CRM systems to track progress and customer history.

Requirements

• French C1 Level is a must • Excellent communication skills, both written and verbal. • Strong problem-solving and conflict resolution abilities. • Empathy and active listening skills to understand customer concerns. • Ability to multitask and prioritize tasks effectively. • Strong organizational and time-management skills. • Previous experience in customer service, sales, or retention roles is preferred.

Benefits

• Work from home • Medical, Dental Coverage and Life insurance from day 1 of employment • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) • Competitive salary package and annual appraisal • Financial Assistance Program • Mandatory Government Benefits and 13th Month Pay • Complimentary Sleeping Quarters, Coffee at no cost • Complimentary Office Fitness and Wellness Facilities at no cost • Regular Company Events, Work Life Balance, and Career growth opportunities • Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA