Senior Technical Support Engineer
6 days ago
Description
• Cribl is seeking a Senior Technical Support Engineer to ensure customer success by providing enterprise-level support to our customers and partners. • Develop a deep technical understanding of Cribl Stream and our other products. • Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc. • Research, diagnose, troubleshoot and identify solutions to resolve customer issues. • Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams. • Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues. • Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions.
Requirements
• BS degree in Computer Science or similar degree, or equivalent work experience. • 5+ years' experience supporting enterprise customers or working hands-on with distributed systems. • Passionate about working on complex technical issues. • Expert-level troubleshooting, problem-solving skills, and critical thinking. • Excellent client-facing skills, excellent written and verbal communication skills. • Experience with Linux, AWS, Azure, and Networking. • You currently live in Australia
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