Senior Director - Digital Operations Center

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CrowdStrike

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Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response

5001 - 10000

Description

• Oversee the global operations of the 24/7 Digital Operations Center. • Lead a team of DOC Duty Managers and other support staff across multiple locations. • Ensure continuous monitoring, incident management, and operational integrity of technology environments. • Drive the strategic vision of the DOC within the "Follow the Sun" model. • Ensure timely and effective incident resolution alongside other relevant teams. • Maintain clear communication with senior leadership regarding ongoing incidents. • Recruit, train, and develop DOC staff for a high-pressure environment. • Manage the DOC's budget and resource allocation effectively. • Lead initiatives to continuously improve DOC operations and system performance.

Requirements

• Minimum of 15+ years of experience in technology operations, including 8+ years in a leadership role overseeing Network Operations Centers (NOC), Security Operations Centers (SOC), Incident Management Operations Center (IMOC), or similar environments. • Proven track record of managing 24/7 operations in a global, high-availability environment. • Deep understanding of IT infrastructure, including networks, servers, cloud platforms, email systems, VPNs, and cybersecurity. • Experience with monitoring tools, Common Operating Picture (COP) platforms, and emergency notification systems. • Familiarity with Site Reliability Engineering (SRE) principles and practices. • Strong leadership and team management skills, with a focus on fostering a collaborative, high-performance culture. • Excellent decision-making and problem-solving abilities, particularly in high-pressure situations. • Exceptional verbal and written communication skills, with the ability to effectively communicate with technical and non-technical stakeholders at all levels of the organization. • Experience in crisis management and the ability to lead a team through complex, fast-moving situations. • Bachelor's degree in Information Technology, Computer Science, or a related field is required; a Master’s degree or relevant certifications (e.g., ITIL, PMP) is a plus.

Benefits

• Remote-first culture • Market leader in compensation and equity awards • Competitive vacation and flexible working arrangements • Comprehensive and inclusive health benefits • Physical and mental wellness programs • Paid parental leave, including adoption • A variety of professional development and mentorship opportunities • Offices with stocked kitchens when you need to fuel innovation and collaboration