CrowdStrike
Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response
Senior Technical Account Manager
December 12
CrowdStrike
Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response
Description
• Serve as primary technical contact and augment our customer support teams • Onboard new Elite Enterprise customers to the CrowdStrike platform. • Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices focusing on Executive level interaction • Lead efforts with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. • Leads meetings with Product Leadership to ensure customer must-have features and impacting issues are addressed • Be the solution expert from the front lines of the SOC to the C-suite. • Research complex technical issues in a timely manner and follow up with recommendations and action plans. • Drive escalations with executive management and stakeholders • Lead cross-functional groups to achieve resolution for any escalated issues. • Contribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues • Create knowledge content and systems to capture new learning for reuse throughout the company and user base. • Lead technical communications within the team to share best practices and learn about new technologies and complimentary security applications. • Manage renewal risk and collaborate with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territory • Conduct and lead quarterly onsite briefings with customers and executive staff. • Participate in corporate mentorship program.
Requirements
• Bachelor’s Degree or 10 years equivalent experience • Industry recognized security certification • Completed all required learning tracks • Experience working with all supported operating systems • Knowledge of enterprise web technologies, security and cutting-edge Infrastructures • Network infrastructure experience • Security Operations Center working knowledge experience • Excellent customer service skills and ability to quickly establish technical credibility with customers • Excellent communication skills, written and verbal with the ability to effectively communicate at all levels. • Experience working independently to determine methods and procedures on new assignments • Demonstrable problem-solving skills • Collaborative attitude • Ability to travel up to 25%
Benefits
• Remote-friendly and flexible work culture • Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe
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