3rd Level Support Specialist - English Speaking

20 hours ago

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Cuculus GmbH

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Smart Metering • Meter Data Management • Advanced Meter Management • Smart Home • Internet of Things

51 - 200

💰 Venture Round on 2021-01

Description

• As a 3rd Level Support Specialist, you will play a critical role in maintaining and enhancing customer satisfaction through your technical support and problem-solving skills. • You will be the go-to person for complex issues, ensuring stable and reliable services. • Provide support to customers via our ticket system, focusing on timely issue resolution. • Analyze platform issues, offering immediate solutions or escalations based on Service Level Agreements (SLAs). • Manage and maintain our managed services for customers, ensuring their smooth operation. • Offer technical support on both 3rd and partially 2nd-level customer queries. • Install, configure, and update Cuculus solutions tailored to customer needs. • Liaise with development teams to communicate bug reports and collaborate on solutions.

Requirements

• You have completed IT studies or training or are a career changer with relevant professional experience. • You have 3 years of experience working with Linux, particularly in roles that require hands-on support. • You are experienced with Red Hat and its derivatives (CentOS, Rocky Linux) and familiar with High Availability (HA) setups. • You can interpret log messages, manage certificates and keystores, and have basic knowledge of MySQL, Oracle and PostgreSQL. • You ideally hold an LPIC 1 certification. • You are personable, with strong communication skills and the ability to work well in a team. • You are diligent, well-organized, and can handle multiple requests in parallel. • You are business fluent in English.

Benefits

• A permanent employment contract with fair conditions and flexible working hours and the possibility to work from home - no ifs and buts. • A pleasant, informal and open working environment with modern equipment, fresh fruit and drinks for free as well as regular team events and workshops. • Other benefits including e.g. day-care allowance, bike leasing, Deutschland Ticket subsidy, Workation, Udemy license, and company pension scheme.