Medical Customer Service Representative, Meditech Required

2 days ago

🇺🇸 United States – Remote

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+19 more states

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $18 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Currance

WebsiteLinkedInAll Job Openings

RCM • RevenueCycle • Hospital A/R • performance partnering • operational efficiency

201 - 500 employees

⚕️ Healthcare Insurance

💸 Finance

☁️ SaaS

Description

• Reporting to the operations supervisor, frontline liaison between healthcare providers and patients. • Provide customers with information about their health insurance coverage and any billing questions. • Provide options for payment plans or refer patients to a client financial counselor. • Provide options for financial assistance. • Answer incoming calls and emails from patients and address billing inquiries, resolve complaints, and provide detailed information about medical services and policies. • Process patient billing inquiries, explain charges, insurance coverage, payment options, and facilitate resolution of billing discrepancies. • Research payor and patient credits and determine if refunds are needed. • Process financial assistance applications, Bankruptcies, etc. • Update and maintain accurate patient records in the healthcare facility’s database, ensuring confidentiality and compliance with HIPAA regulations. • Escalate patient complaints to your supervisor or client as applicable. • Advise members of outstanding co-pay or co-insurance. • Explain estimates for services provided.

Requirements

• High school diploma or equivalent. • Prior experience as a customer service specialist or equivalent, ideally within a medical setting. • Knowledge of medical benefits explanation, revenue collection, filing a claim, and patient records. • Knowledge of insurance company payment processes. • Knowledge of third-party operating procedures, regulations, and billing requirements as well as government reimbursement programs. • Skilled in computers (i.e., Microsoft Office, etc.). • Skilled in organization, multitasking, meeting deadlines, written and verbal communication, and interpersonal communication. • Ability to proactively problem solve.

Benefits

• PTO • 401K • medical • dental • vision • life insurance • paid holidays • and more