Telemarketer, Home Based
November 12
Description
• Assist clients in delivering excellent service to their partner brands by providing product and service information and resolving product and service concerns. • Drive customer satisfaction by receiving queries, resolving issues, understanding customer goals, and maintaining extensive product knowledge. • Make 75 + outbound calls per day, as assigned. • Service majority of inbound calls irrespective of campaign type. • Responsible for building sustainable relationships and trust with customer accounts through open and interactive communication. • Provide Membership with insightful input/feedback on campaign results. • Offer improvement suggestions to scripting, as needed to ensure a positive member/non-member experience. • Support other departments with specialty programs, campaigns, or data cleanup. • Other duties as assigned.
Requirements
• Bachelor's degree in Marketing, Communications, and Business Administration, or any related field • 1-2 years of direct Promotional, Customer Service, or Order Management role • 2 years experience in Telemarketing • Strong verbal, written, and English communication skills • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours • Proficient in both Microsoft and Google applications • Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal • At least 1 year experience in using Hubspot • Direct experience in the promotional industry or comparable e-commerce experience is beneficial • Experience working with inbound and outbound calls, customer retention, and inside sales is preferred • Customer orientation and the ability to adapt to and respond to diverse types of characters • Familiarize yourself with CRM systems and practices
Benefits
• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Internet stipends upon regularization • HMO Coverage • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth
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