Senior Community Manager - Strategic Lead

2 days ago

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501 - 1000

Description

• The Community Sr. Strategist is a seasoned social media leader that can balance a tenured client partner and support the Community Management leads that oversee channel and content distribution strategy and delivery to drive operational innovation and scale. • Act as a key strategic partner, guiding clients through critical futuring processes to anticipate industry shifts. • Implement AI and automation advancements while preserving the essential human element in engagements. • Work cross-functionally with other account teams, vendors and internal stakeholders to align community strategies with broader business objectives. • Continuously optimize the use of community management tools to improve efficiency and effectiveness. • Diversifying the way of thinking beyond Twitter, Facebook, Instagram, TikTok to emerging/popular/up and coming platforms (i.e. Threads, Reddit) • Define and build B2B brand love, fostering strong connections with target audiences. • Provide forward-thinking strategic recommendations, including: • Creating and presenting annual/quarterly strategic plans. • Conducting SWOT and competitor analyses. • Identifying growth opportunities and testing new strategies. • Staying updated on evolving technologies and user behaviors. • Sharing insights and ensuring adherence to channel governance best practices. • Identify problems, proactively propose solutions, and collaborate with clients to implement scalable solutions that drive excellence and efficiency. • Oversee the team’s delivery of monthly data performance reports, ensuring comprehensive Community Management insights across business lines. • Elevate documentation and process in partnership with team leads and identify and recommend improvements that can drive impact on social. • Responsible for the team adhering to Microsoft brand standards and Cloud Marketing SOP

Requirements

• 8+ years as a client partner at a marketing/consulting agency • 5+ years of experience working with Fortune 100 clients   • Bachelor’s degree in business, marketing, management, or related field   • Proven track record of taking a strategic and deeply customer-minded approach to social media  • Deep knowledge of the following tools: Sprinklr and Microsoft SharePoint, PowerPoint, Excel, Teams, and Outlook