LCM Retention Manager - EU & UK

October 9

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whole food supplements • high quality supplements • healthy living • dietary issues • gut health

201 - 500

Description

• AG1 is looking for a Manager, Lifecycle Marketing & Retention - EU/ UK to join our growing European team. • This role will report to the Senior Manager Lifecycle Marketing. • The ideal candidate will possess a strong background in customer retention and lifecycle marketing, with a proven ability to develop and execute campaigns that drive customer engagement and loyalty with a focus on customer rebill, churn and LTV metrics. • You will be responsible for understanding our customers' needs, behaviors, and preferences and using this knowledge to create personalized and impactful marketing initiatives. • This role is 100% remote.

Requirements

• A minimum of a Bachelor's Degree, ideally in a communication/psychology technology-related field. • 5+ years of professional experience in customer retention, lifecycle marketing, or a related role, ideally in a remote/distributed setting. • Experience with DTC subscription/recurring revenue businesses is strongly preferred. • Strong Understanding of customer segmentation, targeting, and personalization techniques. • Experience in implementing multi-channel campaigns using a variety of media beyond email, including WhatsApp, SMS, direct mail, flyers, and more. • Ability to work independently and as part of a team. • Decisiveness and proactiveness: You understand that we need to move quickly, and that starts with making decisions, owning them, and iterating when necessary. • Proficiency in data analysis tools (e.g., Excel, SQL, Google Analytics). • Entrepreneurial in spirit, thrives in a fast-paced environment.

Benefits

• Competitive compensation and performance-based incentive plans. • A 100% remote working environment (excluding Laboratory positions), which has been implemented from day one. • A strong company culture that is enforced through the hiring process to ensure values alignment and a highly collaborative team. • A mission-driven approach to everything that we do, with an overall goal to significantly improve our customers’ health and wellness. • A high-growth, dynamic environment with opportunities for your direct impact to be felt. • Paid holidays, company-wide mental health days, and unlimited PTO (based on your country of residence) • In-person team meetups for optimal collaboration, team building and accelerating productivity. • A work environment and culture that is based on high performance, productivity and continuous improvement. • The opportunity to work with passionate, high-growth, business-minded colleagues who bring their all to our mission each and every day. • Access to AG1 products and branded swag. • Monthly telecom stipend to offset some of the costs of home internet/wifi for eligible team members. • All other benefits and insurances as required by law, based on your specific country of residence.