Client Service Advisor

2 days ago

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Description

• Responsible for a customer-facing, service relationship with clients • Maintains a high level of engagement in service delivery and issue resolution • Partners with internal teams for compliance and effective cost control • Builds sustainable relationships to provide market-leading service • Identifies and resolves complex operational issues impacting clients • Intake, manage, and track inquiries, issues, and escalations • Designs, develops, and maintains service plans • Coordinates required corrective action identified via data and root cause analysis • Represents Blue Cross NC in critical service-related customer meetings • Participates in customer-facing sales meetings as requested.

Requirements

• Bachelor's degree or advanced degree (where required) • 3+ years of experience in related field • In lieu of degree, 5+ years of experience in related field • Must obtain North Carolina Health and Life Insurance license within 60 days of employment • Must possess and maintain a valid driver’s license.

Benefits

• Annual Incentive Bonus* • 401(k) with employer match • Paid Time Off (PTO) • Competitive health benefits • Wellness programs • Based on annual corporate goal achievement and individual performance.