Problem Management Analyst

Yesterday

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e-commerce • retail • internet • technology

10,000+

💰 Post-IPO Debt on 2022-11

Description

• Coordinate and lead day to day ITIL problem management activities • Proactively detect and prevent future problems/incidents • Maintain information about known errors and workarounds • Assist in problem identification, recording, investigation and diagnosis of Incidents. • Attend daily standup meetings with Incident Management and Change Management • Identifying problems which need special attention • Maintain open communication and good working relationships across organizations • Facilitate major review meetings • Ensure the problems progress through process in a timely fashion • Ensure recurring incidents are addressed with vitality • Manage information stored in the problem database

Requirements

• Major Incident Management experience • Strong social skills, including collaboration and analytical thinking • Excellent communication skills: verbal, written, working meetings • Strong emotional intelligence and skills in leading robust multi-functional relationships • 3 years working experience as a Problem or Incident Manager • Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment • Ability to develop working relationships with customers, partners, and developers across the business at all levels • Identifies and defines critical success factors, and important metrics