Customer Success Marketing Specialist

5 hours ago

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ECP

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Electronic Medication Administration Records (eMAR) • Electronic Health Record (EHR) • Pharmacy Sync • Care Plan • Assessments

51 - 200

Description

• ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. • We're looking to further expand by increasing the number of customers that use our software. • We are looking for a Customer Success Specialist to drive the creation and implementation of programs to drive strong engagement with the ECP customer base. • This role will have a meaningful impact on how we partner with our customers as we continue to grow. • Maintain and improve customer success tools, processes, and workflows. • Collaborate with the Customer Success team to identify trends, challenges, and opportunities. • Monitor and analyze customer feedback, trends, and utilization metrics. • Serve as a product expert, guiding customers on best practices. • Participate in company initiatives aimed at enhancing customer experience.

Requirements

• Bachelor's degree or equivalent experience preferred • Experience with SaaS products or technology in a customer-facing role or marketing role is preferred • Ability to work in a fast-paced environment and willingness to “roll up your sleeves” to help build new programs and processes from scratch • Excellent communication skills, both verbal and written, including excellent presentation skills • Experience in marketing preferred, specifically with technical writing • Ability to craft written and visual materials in alignment with company brand guidelines and tone • Proven problem-solving abilities and a solutions-oriented mindset • Enthusiasm for helping others and a passion for customer success • Proven ability to lead cross-functional teams and manage multiple projects simultaneously • Strong analytical skills with a keen attention to detail • Excellent organizational and project management skills • Experience in a SaaS environment is preferred • Proficiency with CRM tools (HubSpot preferred) and data analysis tools • Familiarity with the senior living or healthcare sector is a plus