Director of Member Services Operations

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Employer Direct Healthcare

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Healthcare • Board Certified Surgeons • SurgeryPlus • Bundled Case Rates • Reduce Medical Spend

201 - 500

🔥 Funding within the last year

💰 $92M Secondary Market on 2023-12

Description

• This role will be a key leader for the Lantern cancer care team with a hands-on approach to achieve the highest levels of member satisfaction, high quality care and to meet the organizational goals for member experience and operational excellence. • The Director of Member Services Operations will play a key role in growing and transforming our service delivery and overall member experience. • This position relies on an individual who can act as the lead expert in business knowledge in all dimensions of customer experience. • You will be expected to exercise independent judgement within defined practices and procedures to determine appropriate action, following established guidelines.

Requirements

• Five Years of Customer Centric Operations Management experience REQUIRED, ideally in healthcare delivery setting (e.g., call center/virtual care program) • Bachelor's Degree • 5-8 years of professional experience with a combination of customer experience, project management and Lean Six sigma preferred • Excellent analytical thinking, analysis, and problem-solving skills • Project Management Professional certification required (PMP) • Proven experience building, inspiring and scaling member services teams • Thrives in a fast-paced environment that relies on the ability to multi-task and balance multiple, competing priorities, yet is still able to balance that energy and drive with sensitivity and compassion • Works across boundaries easily and effectively, building internal and external relationships in a collaborative fashion • Strong written and verbal communication skills • Curious and solutions-oriented leader • Ability to effectively organize work activities to meet deadlines • Excellent analytical thinking, analysis, and problem-solving skills • Strong verbal and written communication skills, including negotiation, presentation, and influence

Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Short- & Long-Term Disability • Life Insurance • 401k with company match • Paid Time Off • Paid Parental Leave